Who we are
This policy covers NELFUND Loan Guide, an independent guide to the NELFUND student loan. We are not NELFUND, and this policy does not cover the official NELFUND portal. NELFUND handles your application data under its own privacy policy. We aim to handle the little data we receive in line with the Nigeria Data Protection Act 2023 and related guidance.
What we never collect
- NIN, BVN, JAMB registration number or matric number
- Bank details, account numbers or card details
- NELFUND portal passwords or login details
- Phone numbers
There is no application or login form on this site. If you ever send us any of these details by mistake, we delete them and do not use them.
What we collect
Contact form and email
If you use our contact form or email us, we receive your name, your email address and your message. We use them only to reply to you and to fix any mistake you report.
Server logs
Like almost every website, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, the page requested and the time. These logs are used for security and to keep the site working.
Analytics (only if enabled)
If we enable Google Analytics, it uses cookies to measure how many people visit, which pages they read, and how many people click through to the official NELFUND portal. This data is aggregated and helps us improve the guides. We do not use it to identify you personally.
Advertising (only if enabled)
If we enable Google AdSense, Google and its partners may use cookies to show ads and measure them, which can include ads based on your previous visits to this and other websites. You can manage personalised ads in Google's ad settings, and you can block or delete cookies in your browser at any time.
Status helper and calculator
The NELFUND status checker helper and the repayment calculator run entirely in your browser. Nothing you click or type in them is sent to us or anyone else, and they never ask for personal details.
How long we keep data
- Contact messages: up to 12 months, then deleted, unless needed to resolve an ongoing issue.
- Server logs: kept for the period our hosting provider sets, usually a few weeks.
- Analytics data, if enabled: kept according to the retention setting in Google Analytics.
Sharing
We do not sell your data. We share it only with the service providers who run the site (hosting, email and, if enabled, Google Analytics and AdSense), or when the law requires it.
Your rights
Under the Nigeria Data Protection Act 2023, you can ask to access the personal data we hold about you, correct it, delete it, or object to how we use it. You can also complain to the Nigeria Data Protection Commission. To make a request, contact us at [email protected] and we will respond within a reasonable time.
Children
The site is written for students in tertiary institutions. We do not knowingly collect personal data from children.
Changes to this policy
If we change this policy, we will update this page and its date. Significant changes, such as turning on analytics or advertising, will be reflected here.
Contact
Questions about privacy? Email [email protected] or use the contact page.